Our clients include food & beverage operators of all sizes, incluing recognized international brands Dunkin Donuts, as well as regional franchise operators like Glory Days Grill, who have opened 20 locations in the Mid-Atlantic States in the past ten years.

Our client list reinforces our expertise in back office solutions for the Food & Beverage Industry.

We specialize in providing Administrative, Accounting, IT and Training support that allows you to focus on what you do best, letting us worry about the rest. We are the only outsourced back-office services company that provides all these solutions in one place.

Outsourcing is a fact of life. Virtually every business in the world that wants to grow from a small or medium sized organization to a large organization will need to embrace the efficiency and increased professionalism that comes from outsourcing.

WHY SHOULD YOU USE SUPPORT FUNCTIONS?

All your support solutions in one place

No other support provider can offer what we can ~ solutions to your accounting, administrative, IT, training and marketing needs all in a single place.

We understand the special needs of the industry, including the of high employee turnover, perishable inventory, cash control and regulations that may include health regulations and alcohol control.

We have developed specialized training solutions, based on our years of industry knowledge, which equip your managers and employees to help you grow your business, and we have the ability to help you market your business to improve your brand image and market share.

We have IT solutions that are custom-designed for the industry that include inventory management, cash control, and automated end-to-end credit card processing from the point-of-sale to the profit & loss statement.

Business Analysis and Management Reporting

We don’t just ‘crunch numbers’ ~ at Support Functions we offer you analysis of your business and control over your operations. We help you learn more about your business so that you can become more efficient and more profitable.

Our owners, managers and staff have been working in the food service industry for decades, and have the expertise to help you to analyze and better understand your business.

We can help you understand the sales mix and track costs of inventory and labor for each sales segment, helping you accurately measure margins. We can perform sensitivity analysis to help you calculate the effect of increasing sales or decreasing costs in any of your menu offerings.

We provide analysis that tracks your year-over-year performance, performance versus budget, and through integration of your point of sale terminals and accounting packages, has the ability to help you manage day-parts more efficiently. Of course we provide balance sheets, profit & loss statements and other financial reports, but our analysis also includes graphical representations to better assist in understanding and explaining your business to your managers and staff.

We will meet with you monthly or quarterly to review the customized management reports we can develop for your business.

Quality of Work

We provide the very highest quality in the technical areas that you need. We have CPAs in charge of our accounting, world leaders in technology developing IT hardware and software solutions for your business, and recognized experts providing training and development programs.

Driven by Automation|

We improve accuracy, decrease cost and increase speed of processing by implementing fully automated processes for your operation. Our end-to-end fully integrated solutions offer seamless processing that eliminates human error and provides fast, accurate, low cost management of your business information needs.

For example, because one of our clients was faced with the complexity of a high number of credit card transactions and multiple vendors in its restaurants, we developed a credit card processing system that fully integrates the point of sale terminals and our accounting systems. This resulted in greater efficiency and accuracy, better cash flow for the businesses and lower transaction costs through consolidated processing and reporting.

Real life experience

We carefully select our key people; they all have real world experience working as managers of successful businesses. We avoid the ‘ivory tower syndrome’ where the back office support personnel are divorced from the realities of running a business with real customers and real operational needs. Click here to see profiles of our key personnel.

You hire an entire team

For the cost of a single administrative employee you hire an entire team of professionals across a variety of disciplines. Your business benefits from having CPAs controlling your accounting and management reporting, expert business analysts providing you with operational advice, world class IT experts trained in America’s biggest companies designing your information systems, and leading experts providing focused training to your people. Suddenly your small company can act like a big company.

Synergy

Because our team works together every day, the variety of services are integrated through a team of professionals giving you a result that is greater than the sum of its parts.

You get rid of headaches
We are experts in Accounting, Payroll, Administration, IT, Training and Marketing. We specialize in support that allows you to focus on what you do best, letting us worry about the rest.